CE Classes are a fun and efficient way to earn credits toward further qualification and career advancement!

The courses listed have been approved for credit by the Minnesota Commissioner of Commerce for the Insurance Industry's Continuing Education. Some of the following classes are hosted virtually while others are on-site (live) classes. Classes are $20, which includes Sircon Credit processing. On-site (live) classes include lunch, refreshments, raffle drawings, and live demonstrations.

Classes are led by State Certified Instructor, Kelli Friese of 1Collision. Kelli has been a CE Instructor for 20 years and Marketing and Promotions Director for Ed's Collision & Glass for 21 years. Kelli has also been a 55+ Driver Improvement Instructor for 10 years, an Advisory Board Member of MHSRC St. Cloud State University for 9 years, and an ACG Gold Member of Toastmasters International for 11 years.

For questions, please contact the CE Helpline: 612-599-7634

**Please note: The State of Minnesota requires a valid Insurance License Number for registration.

Automotive Technologies Impact On Claims

This course provides a look at the growing influence of value-added components, both for comfort and safety, and the motives that led to their development. Safety components continue to have a positive impact on reducing claims but will comfort features counteract their effectiveness through distracted driving?

Date: May 13, 2021
Time: 9:00 am - 12:00 pm
Host: Hopkins Auto Body 1 &
Collision Center 1
Location: Hopkins Auto Body 1 - 10889 Excelsior Blvd. Hopkins, MN 55343
Credits: 3.0 (MN & WI approved)

Registration
Date: October 6, 2021
Time: 9:00 am - 12:00 pm
Host: Superior Service Center &
Bonfe’s Auto Service & Body Repair
Location: Lost Spur Golf & Event Center - 2750 Sibley Memorial Hwy. Eagan, MN 55121
Credits: 3.0 (MN & WI approved)

Registration

Accident Avoidance

This popular class will help you understand what causes accidents. We will discuss avoidance technologies, what to look for when purchasing a new vehicle, update you on new laws, and traffic management systems. This class will help you both personally and professionally in the world of driving.

Date: May 4, 2021
Time: 9:00 am - 1:00 pm
Host: 1Collision
Location: Virtual Class
Credits: 4.0 (MN & WI approved)

Registration
Date: August 25, 2021
Time: 9:00 am - 1:00 pm
Host: 1Collision
Location: Virtual Class
Credits: 4.0 (MN & WI approved)

Registration

Ethics at Work: Sharpening Our Professional Judgment

This advanced interactive continuing education course reinforces the importance of ethics within the insurance profession while identifying enduring ethical concepts, values, and principles that impact an agent’s ethical decision-making process. Through analysis of three unique case studies, agents will address ethical situations of greater complexity that are typical to their industry. By practicing moral reasoning skills, agents will enhance their ability to make decisions in difficult situations protecting their reputations and generating long-term value for the companies and clients for whom they work. Fun group discussions.

Date: May 13, 2021
Time: 12:45 pm - 3:45 pm
Host: Hopkins Auto Body 1 &
Collision Center 1
Location: Hopkins Auto Body 1 - 10889 Excelsior Blvd. Hopkins, MN 55343
Credits: 3.0 (MN & WI approved)

Registration
Date: October 6, 2021
Time: 12:45 pm - 3:45 pm
Host: Superior Service Center &
Bonfe’s Auto Service & Body Repair
Location: Lost Spur Golf & Event Center - 2750 Sibley Memorial Hwy. Eagan, MN 55121
Credits: 3.0 (MN & WI approved)

Registration

Real World Ethical Case Studies For Insurance Producers

This advanced interactive course reinforces ethical behaviors for insurance professionals. By attending this course, agents and producers will learn an ethical decision-making model to help guide them when faced with situations with ethical dilemmas in the office and with customers. Through the review of real-world case studies, agents will be asked to address typical insurance claim situations requiring ethical business considerations.

Date: May 11, 2021
Time: 9:00 am - 12:00 pm
Host: 1Collision
Location: Virtual Class
Credits: 3.0 (MN & WI approved)

Registration

Star Quality Customer Service

Star Quality is the way to describe a Customer Service Representative (CSR) or an agent who shines. If you have Star Quality, you are going to stand out, do the right thing, and communicate messages of quality and safety to customers and callers. When you develop Star Quality, you’ll experience a transformation that makes you an integral part of the business, a more recognized representative of your insurance company, something greater and more personally satisfying than just “the person who sells me insurance” or “the person who answers the phone.” Your talent is precious. A lot of demands are made of you to use your time and talent effectively, despite the unpredictable requests from your clients, your supervisor, and your teammates. Whether you are in a large claims center or smaller agent office, the skills required to provide “Star Quality Service” are the same. We know your job is challenging. In this course, you will identify the challenges you have – things that make serving customers sometimes difficult. Then you will use tips, techniques, tools, and skills covered in this course to improve your interface with customers and keep your customers for life.

Date: September 21, 2021
Time: 1:30 pm - 3:30 pm
Host: Ed’s Collision & Glass
Location: Maple Grove Community Center 12951 Weaver Lake Road, Maple Grove, MN 55369
Credits: 2.0 (MN & WI approved)

Registration

Insuring Hybrid Vehicles & Vehicles with Advanced Equipment

This class has been designed to bring awareness to agent and office producers about the ever-changing technology in automobiles. By attending this class, you will be able to confidently use and share information to help protect yourselves and your customers and possibly reduce potential injuries and claims.

Date: November 16, 2021
Time: 9:00 am - 1:00 pm
Host: 1Collision
Location: Virtual Class
Credits: 4.0 (MN & WI approved)

Registration

Insuring Teens and Accident Prevention

This highly popular class will benefit you both personally and professionally. This course objective is to provide you with a complete understanding of the frequency of accidents and claims created by teenagers around the country. We will discuss how insurance companies, educators, & legislators are striving to reduce the number of fatalities, injuries and claims associated with teens. We will provide you with techniques and tools to help encourage defensive driving! Most importantly, this class will educate you on how to become an advisor to your young drivers and parents.

Date: September 21, 2021
Time: 9:00 am - 1:00 pm
Host: Ed’s Collision & Glass
Location: Maple Grove Community Center 12951 Weaver Lake Road, Maple Grove, MN 55369
Credits: 4.0 (MN & WI approved)

Registration